Effective patient communication is critical to a successful practice. Improving patient communication methods can increase patient retention, strengthen office-patient relationships, boost your practice’s reputation, and improve practice performance. If you are looking into implementing a system that automates and simplifies patient communication, narrowing down what you are looking for is important. Is the software you are looking for easily integrated into your existing practice management program, or will it operate separately? There are many things to consider when selecting a communication system.
What is Patient Communication Software?
Patient communication software typically uses electronic tools like email and text messaging to improve communication between practice and patient. For example, patient communication software will typically assist you in scheduling and confirming appointments, collecting information from patients, and delivering information to patients. Patient Communication Software saves your administrative team hours daily, makes patient visits more efficient, and allows patients to communicate with your practice when and with which method, they prefer.
While there are many patient communication options available to dental practices, it is important that you choose communication software that best meets your practice needs. Whether your objective is to automate reminders and confirmation messages to minimize time spent on manual efforts, or your office is leaning towards programs that include digital forms and patient self-scheduling, choosing software with the features you want will help you achieve the most from your chosen solution.
The Variety of Time-Saving Features Within ABELDent PCS
ABELDent Patient Communication Software (abbr. PCS) is a time-saving tool built specifically for ABELDent. PCS includes automated appointment reminders, confirmation messaging, customizable emails, templated text messages, secure online patient intake and health history forms, and automated recall appointment booking. ABELDent PCS’s online forms are saved directly in patient charts, eliminating the need for manual entry and transcription errors. This capability also provides convenience for your administrative staff, who no longer need to scan paper forms into charts, interpret handwriting, and prompt patients for missing data.
Foster a Better Patient Experience with Communication Software
Texting is oftentimes for patients. You can improve the patient experience even before they arrive at the office by contacting them in a way that makes them feel more comfortable. ABELDent PCS includes customization that allows you to send messages that reflect your practice personality. Personalized messages have been known to strengthen your office-patient relationship and can increase the chances of patient reappointment rate. Texting patients encourages fast response times – one study found that 82% of people read a text within the first five minutes of receiving it.
ABELDent PCS is Designed Specifically for Integration with ABELDent Local+ and Cloud
Choosing patient communication software that seamlessly integrates with your practice management software allows for a faster, smoother transition to using the system. For example, ABELDent PCS automatically changes the appointment status on your appointment scheduler to confirmed when a patient responds to a confirmation message, removing the need for the dental team to manually update the appointment status.
Patient Communication Software designed in tandem with your practice management software can unlock additional benefits and ensure that integration is maintained over time. ABELDent PCS allows automatic patient record updates via secure online health history and new patient intake forms. Patients receive a prompt to complete a linked form, complete and submit the form, and your team review and accept the information into the ABELDent patient record. Once accepted, the form data becomes part of the patient’s digital record, easily accessible in ABELDent.
Choosing software that seamlessly integrates with your existing practice management system provides better data integrity by minimizing transcription errors. ABELDent PCS allows for seamless data transfer between your communication software and ABELDent.
